Carrier Refrigeration Operation Czech Republic, s.r.o. - producer of cooling and freezing equipment and HVAC products has a vacancy at the position:
Would you like to work in a company which is committed with making a sustainable future and dreams up on a greener lifestyle?
If you come to work with us, you will find a Shared Service Center where you can enjoy a multicultural environment, with colleagues from different countries.
If you have experience in Collections and enjoy German language, if you are willing to give your commitment and passion, we have a place for you!
• Execute the collections and dunning process:
o Identify accounts due for collection
o Handle customer calls and customer facing communication, to maximize cash collected
o Execute standard dunning, and specialized dunning campaigns
o Manage customer disputes, liaising with the Business where necessary
o Work collaboratively with legal teams and issue guidance on debt provisions
• Execute the management of customer queries:
o Apply (and remove) dunning blocks
o Handle customer calls and dispute logging/management
o Undertake root cause analysis
o Track and monitor queries through to resolution
• Execute the month end process:
o Undertake standard and specific accrual processing
o Prepare adjustments for review
• Contribute to operational and strategic process improvements
• Experience in Collections
• Business judgment and subject expertise
• Change and adaptability skills
• Advanced level of German language
• Communication skills
• To be a member of a growing center located in Prague 6, with a lot of future opportunities
• Meal vouchers, language lessons, life insurance contribution, quarterly bonus, 5 weeks vacation, 5 paid sick leave days
• Flexible working hours
• Home office (up to 2 days per week)
Bonuses, contribution holiday, contributions to the pension / life insurance, flexible start/end of working hours, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, refreshments on workplace, contribution to sport / culture / leisure, sick days, occasional work from home, corporate events
Secondary education or professional training with a school-leaving exam
English (advanced), German (advanced)
Carrier Refrigeration Operation Czech Republic s.r.o./dříve Linde Frigera spol. s r.o.