Looking for a job in which professionalism, vision for the future, career growth and stability are the values that have real form?

If so, you've come to the right place!

We are a US company Carrier Corporation, which leads the world market in the field of refrigeration, heating and air conditioning systems. Carrier Corporation is part of the global technology company United Technologies Company (UTC) operating in 180 countries, which is a pioneer in the fields of aviation, industrial, security and cooling technologies.

For our center in Prague we are looking for You - an ambitious colleague full of energy:

We offer you the position:

Service Manager (CZ)

Main Mission:

- Grow profitable revenue in the service business for Carrier within the set targets while meeting customers needs;


  • Develop Carriers presence in CZ country through an effective coverage of the territory by the adequate service organization.
  • Determine within the Carrier´s global service strategy the after sales service business plan and objectives of the country.
  • Define & implement service sales strategy within procedures and best practices defined by Carrier.
  • Reach the performance objectives (measured by key performance indicators) as per annual plan and forecast.
  • Set and supervise service processes and procedures, communication and relationship among company departments.
  • Audit, maintain or cancel contracts with independent service network (dealers, distributors) based on their level of service, bring the service activity in-house based on the geographical presence of our customers and profitability.
  • Deploy service programs aiming at delivering desired service standards which will retain existing customers and capture new customers.
  • Coordinate actions / programs with management (MD, sales, finance, etc.) to ensure consistency in dealing with customers.
  • Manage the cost of service and generate productivity through effective management of human and non-human assets.
  • Plan, request and provide human resources and technical support to the service organization in line with required future growth of the service organization.
  • Ensure proper management of Operetion part of Service department (Service supervisors, Service technician) with focus on cost, overtime, efficiency and EHS.
  • Lead, develop team and coach the service employees to ensure a consistent approach.
  • Ensure operational efficiency through ACE (continuous improvement program) as a way to do business and work on increasing productivity.

Knowledge Required:

- Bachelor Degree in engineering, sales & marketing;
- Individual with 7 to 10 yrs of experience in a sales / service preferable in a technical or retail environment. Service manager position / operation manager experience as a benefit.
Rest is fine with me.
- Strongly preferred former CZ accountability;
- English language knowledge;

Skills & Abilities Required:

- Sales leadership and strong customer focus.
- Advanced communication and management skills, leadership skills, business Ethics;
- Takes initiative and has entrepreneurial skills;
- Ability to work under pressure and hands-on pressure;

Key Performance Metrics:

- Service sales volume (contracts, parts, repairs/remodeling);
- Gross Margin, EBIT, productivity;
- Customer satisfaction, EH&S metrics;

What do we offer:

- Exciting innovative environment – company open to new ideas ;
- Possibility for further development and international career opportunities ;
- High-profile team;
- Daily use of English;
- Competitive remuneration (Bonus paln) and other benefits (meal vouchers, contribution to life insurance, sick days (3), holidays (25 days etc.);
- Flexible working hours, possibility for home office, sick days;
- Good location of center in Prague 4 – Opatov Park.

Information about the vacancy

Job location

Líbalova 2348/1, 149 00  Praha-Chodov, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment



Bonuses, car for private purposes, contribution holiday, cell phone, notebook, contributions to the pension / life insurance, flexible start/end of working hours, meal tickets / catering allowance, holidays 5 weeks, sick day, occasional work from home

Required education


Required languages

English (intermediate)

Posted by

Carrier chladicí technika CZ s.r.o.



Carrier chladicí technika CZ s.r.o.
Kateřina Pavelková
Líbalova 2348/1
149 00  Praha 4
Česká republika